Woman taking notes in front of computer

The Art of Working Remotely

Remote collaboration has become more prevalent, so learning the art of working remotely is crucial. In fact, the US has been steadily growing its remote workforce as companies transition into a fully remote workplace. In response, other countries around the world are promptly following suit. As an employer, how should your business respond to this…

Call center

How to Manage a 200-Seat Call Center

The landscape of how to manage a call center has been making drastic changes in recent months. With limited access to physical offices, remote work has become the default option for many businesses worldwide. But while working remotely is the obvious solution, transitioning to off-premise call centers presents its own set of challenges. This guide…